Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros Malden
At Appliance Repair Pros, we believe that an informed homeowner is an empowered homeowner. We understand that when a major household appliance breaks down, you have questions. You need to know what is wrong, why it happened, and how it can be fixed. Over our years of serving the Malden, Massachusetts community, we have fielded thousands of inquiries regarding everything from warm refrigerators to noisy washing machines. We have compiled this comprehensive resource to provide detailed answers to your most pressing questions. Whether you are troubleshooting a specific error code on a Samsung dryer or wondering why your Bosch dishwasher is not drying plastics, you will find expert insights here. Our goal is to be your primary resource for all appliance repair needs in Malden.
General Service Questions
How quickly can you come out to repair my appliance?
We understand that a broken appliance is a disruption to your daily life. Our scheduling team works diligently to accommodate service requests as quickly as possible. We prioritize calls based on urgency, such as refrigerators that have stopped cooling or water leaks that threaten property damage. In many cases, we can offer same-day or next-day appointments depending on our current technician availability in the Malden area. We recommend calling early in the day to secure the soonest possible slot.
Do you service all major appliance brands?
Yes, our technicians are trained to service a vast array of manufacturers. We handle domestic giants like Whirlpool, GE, Maytag, and Frigidaire, as well as major international brands like Samsung and LG. We also specialize in premium European engineering from Bosch and Miele. Whether you have a standard top-load washer or a high-end built-in column refrigerator, we have the technical resources and parts access to perform the repair.
Is it worth repairing an older appliance?
This is a common dilemma. The answer depends on the age of the unit, its overall condition, and the nature of the failure. Generally, if the appliance is under 10-12 years old and has been well-maintained, a repair is often the most logical choice. High-quality appliances like Miele or older Whirlpool “Direct Drive” washers can last 20 years or more with proper care. We provide an honest assessment during our visit. If the machine has multiple failing components (e.g., a bad transmission and a rusted cabinet), we will advise you if replacement is a more spirited option for your long-term needs.
Refrigerator and Freezer FAQs
Why is my refrigerator running but not cooling?
If you can hear the compressor running (a low hum) and the fans blowing, but the interior is warm, you likely have a sealed system issue or a defrost failure. In many cases, the evaporator coils inside the freezer become impacted with frost. This frost blocks the airflow, preventing cold air from reaching the fresh food compartment. This is caused by a failure in the defrost heater, thermostat, or control board. Alternatively, if the coils are not frosted but the unit is warm, the compressor may be failing to pump refrigerant efficiently, or there may be a refrigerant leak.
Why is my refrigerator leaking water onto the floor?
Water pooling in front of or behind the refrigerator usually stems from two sources. First, the defrost drain tube may be clogged. When the freezer defrosts, the water should drain into a pan underneath the unit. If the tube is blocked by ice or debris, the water overflows inside the fridge or onto the floor. Second, the water supply line for the ice maker or water dispenser may be cracked or loose. We inspect the compression fittings and the plastic tubing for any signs of stress or leakage.
Why is my ice maker not making ice?
Ice maker failure is one of the most frequent service calls we receive. If the ice maker is completely silent, it may be a bad water inlet valve (the solenoid that opens to let water in). If the valve does not open, the mold cannot fill. It could also be a failure of the ice maker module itself or the thermal sensor that detects when the ice is frozen. In many modern French door fridges, the issue is often the ice compartment not sealing properly, allowing warm air to enter and freeze up the mechanism.
Why is my refrigerator making a loud noise?
Refrigerators should hum quietly. A loud clicking sound usually indicates a start relay that is failing to engage the compressor. A high-pitched squealing or grinding noise typically points to a fan motor failure. There is an evaporator fan in the freezer and a condenser fan in the back. If the bearings in either of these fans wear out, or if the blades hit ice buildup, they create significant noise. We identify the specific source of the sound to replace the worn component.
Washing Machine FAQs
Why is my washing machine not draining?
A washer that won’t drain is usually caused by a blockage or a pump failure. In front-load washers, the “coin trap” filter at the bottom front often gets clogged with lint, coins, or small socks. If the filter is clear, the drain pump motor itself may have burned out or the impeller may be broken. In top-load washers, a lid switch failure can also prevent the drain cycle from starting as a safety precaution. We test the pump and the electrical circuits to ensure water evacuates quickly.
Why is my washer shaking violently during the spin cycle?
Excessive vibration indicates an imbalance or a suspension failure. First, ensure the machine is perfectly level on the floor. If it is level and still shakes, the internal suspension components are likely worn. Top-loaders use suspension rods and springs to center the tub; if these stretch, the tub bangs against the cabinet. Front-loaders use shock absorbers; if these lose their damping ability, the high-speed spin will be unstable. We replace these stabilization parts to restore smooth operation.
Why does my washing machine smell like mildew?
This is a common issue with front-loading washers. Because they seal tightly to prevent leaks, moisture is trapped inside after the cycle. This creates a breeding ground for mold and bacteria behind the door boot seal and inside the outer tub. We recommend leaving the door ajar between uses and running a monthly clean cycle with a specialized washer cleaner. If the smell is severe, we may need to manually clean the pump filter or replace a mold-infested door gasket.
Why is my washer filling but not spinning or agitating?
If the washer fills with water but sits silent, the issue is likely with the drive system or the lid lock. On many modern top-loaders, if the lid lock fails to engage, the motor will not run. On older units, a broken motor coupler or a worn belt can prevent movement. On direct-drive front loaders, a failure of the Rotor Position Sensor (Hall Sensor) will stop the drum from turning. We diagnose the specific mechanical or electronic failure preventing the motor from operating.
Clothes Dryer FAQs
Why is my dryer running but not heating?
This is the most common dryer issue. In electric dryers, the heating element is a metal coil that can break over time, severing the electrical circuit. It can also be a blown thermal fuse, which is a safety device that trips if the dryer overheats (often due to a clogged vent). In gas dryers, the heat comes from a gas burner. If the igniter glows but no flame appears, the gas valve solenoids are likely weak. We test the continuity of the heating system to find the break.
Why is my dryer taking multiple cycles to dry clothes?
Long drying times are almost always an airflow issue. The hot, moist air must be exhausted outside. If your home’s vent duct is clogged with lint, crushed, or too long, the air backs up, trapping moisture in the drum. This not only increases drying time but also wears out the appliance. We clean the internal blower wheel and the air ducts within the machine. We also recommend having your home’s external vent line professionally cleaned regularly.
Why is my dryer making a squeaking or thumping noise?
A rhythmic thump is usually caused by a flat spot on the drum support rollers. These rubber wheels support the weight of the drum and wear out over time. A squealing noise is often the idler pulley, which puts tension on the belt. If the bearing in the pulley seizes, the belt drags over it, causing noise and friction. We generally replace the rollers, belt, and pulley together as a maintenance kit to solve noise issues permanently.
Dishwasher FAQs
Why is my dishwasher not cleaning dishes effectively?
Poor cleaning is often a result of low water pressure or a clogged filter. Check the filter at the bottom of the tub for food debris. If it is clean, the wash pump may be failing or the spray arm holes may be clogged with hard water deposits. In some models, a component called the “chopper” or “macerator” breaks, causing the screen to clog and pressure to drop. We inspect the circulation system to ensure water reaches every rack.
Why is my dishwasher leaking?
Leaks can cause significant damage to your kitchen floor. If the leak is from the front, the door gasket may be torn or the door may be misaligned. If the leak is from underneath, it could be a failed pump seal, a loose hose clamp, or a cracked water inlet valve. In some cases, using too much detergent creates excess suds that overflow the basin. We trace the water trail to identify the failed seal or component.
Why is my dishwasher leaving dishes wet?
Modern dishwashers rely on rinse aid to dry dishes effectively. Rinse aid breaks the surface tension of water, allowing it to sheet off. If the dispenser is empty or broken, drying performance suffers. Additionally, the heating element (in models that have one) may be burnt out, or the vent fan that expels moist air may be broken. Bosch and Miele units use condensation drying; for these, opening the door at the end of the cycle helps significantly if the “AutoOpen” feature is not present.
Oven, Range, and Cooktop FAQs
Why is my oven not heating to the correct temperature?
If your oven is burning food or taking too long to cook, the temperature sensor is likely the culprit. This probe sends resistance readings to the control board. If it drifts out of spec, the oven will not regulate heat correctly. It can also be a calibration issue with the control board itself. In gas ovens, a weak igniter can cause slow heating, as it takes too long to open the safety valve. We calibrate or replace these temperature regulation components.
Why is my gas burner clicking but not lighting?
Continuous clicking usually indicates a dirty or wet ignition switch, or a misaligned burner cap. If you recently cleaned the stove, moisture may have entered the switch. If the spark is present but the gas won’t light, the burner ports may be clogged with grease. We clean the burner assembly and inspect the spark module. If the clicking happens even when the knob is off, the ignition harness is shorted and requires replacement.
Why is my electric cooktop burner not working?
On a glass cooktop, if one burner fails, it is usually the radiant element underneath the glass or the infinite switch (the knob). The element is a ribbon of wire that can burn out. The switch controls the cycling of the element; if the contacts inside the switch burn, the element won’t turn on. We test the voltage at the element to determine which part has failed.
Brand-Specific FAQs
GE Appliance FAQs
Why is my GE refrigerator fan making a loud roaring noise?
GE refrigerators often use a specific type of evaporator fan motor located in the freezer. When this motor fails, it can vary its speed erratically or make a loud growling sound. It can also be caused by ice buildup hitting the fan blades due to a defrost issue. We replace the fan motor and ensure the defrost system is clearing the frost.
Why is my GE dishwasher showing an H2O error?
The H2O code indicates a water intake problem. The machine is not filling with enough water within the allotted time. This usually points to a clogged inlet screen on the water valve or a failed inlet valve itself. We check the water supply line and the valve function.
Whirlpool Appliance FAQs
Why is my Whirlpool top-load washer lid lock flashing?
A flashing lid lock on a Whirlpool “Vertical Modular Washer” indicates a system error. The machine cannot engage the lock or sense the position of the basket. This is frequently caused by a failed lid lock assembly or a broken shift actuator. We can enter the diagnostic mode to read the specific fault code and replace the failed sensor or lock.
Why is my Whirlpool refrigerator “Jazz Board” failing?
The main control board (often called the Jazz board) in many Whirlpool top-freezer models is a common failure point. When it fails, it can cause the defrost heater to stay on or the compressor to chatter. We replace this board with an updated version to restore reliable cooling.
Samsung Appliance FAQs
Why is my Samsung ice maker freezing up?
Samsung French door refrigerators often suffer from the “ice room” freezing over. Warm air enters the compartment, causing frost to build up and jam the auger. We install a comprehensive service kit that includes a new ice maker, a better-sealed housing, and updated clips to prevent air intrusion.
What does the 5E or nd code mean on my Samsung washer?
This is a drain error. It means the washer still detects water in the tub after the drain cycle. The most common cause is a clogged debris filter at the bottom front of the machine. If the filter is clean, the drain pump itself has likely failed and needs replacement.
LG Appliance FAQs
Why is my LG refrigerator not cooling (Linear Compressor)?
LG uses a specialized “Linear Compressor” that is very efficient but has a higher failure rate than traditional compressors. If the fans are running but the fridge is warm, the compressor valves may have failed. We have the specific tools to test the pressure of these linear compressors and determine if a sealed system repair is needed.
What does the LE code mean on my LG washer?
LE stands for Locked Error or Motor Error. On LG Direct Drive washers, this usually points to a failure of the Hall Sensor (Rotor Position Sensor). This sensor monitors the motor’s speed and direction. We replace the sensor to restore the motor’s function.
Frigidaire Appliance FAQs
Why is my Frigidaire dishwasher showing an i20 or i30 code?
i20 is a drain error (clogged filter or bad pump). i30 is a leak detection error (water in the base pan). For i30, we must find the source of the leak, often a door seal or a loose hose, and dry the sensor.
Why is my Frigidaire oven beeping with an F1 code?
F1 usually indicates a control board failure or a shorted touchpad. If the buttons are peeling or moisture has entered the panel, the oven thinks a button is permanently pressed. We replace the control board or overlay to stop the beeping.
Maytag Appliance FAQs
Why is my Maytag Bravos washer making a grinding noise?
A grinding noise in a Bravos washer often comes from the “splutch” assembly (a clutch and pulley system) or the actuator. If the teeth on the cam wear out, the washer cannot engage agitation properly. We replace the splutch kit to restore quiet operation.
Why is my Maytag dryer rumbling?
Maytag dryers are heavy-duty, but the drum rollers can wear out. A low-pitched rumble usually means the rubber tires on the rollers have degraded. We install high-quality replacement rollers to handle the heavy loads Maytag dryers are known for.
Kenmore Appliance FAQs
How do I know who made my Kenmore appliance?
Kenmore appliances are sourced from different manufacturers. The three-digit prefix of the model number tells the story. 110 is Whirlpool, 795 is LG, 253 is Frigidaire. Knowing the manufacturer helps us bring the exact right part for your specific machine.
KitchenAid Appliance FAQs
Why is my KitchenAid dishwasher not cleaning the top rack?
This is often a water delivery issue. The feed tube at the back of the dishwasher connects to the upper spray arm. If the docking port is loose or the chopper assembly is clogged, water pressure to the top rack drops. We inspect the pump and feed tube seals.
Why is my KitchenAid oven fan noisy?
KitchenAid ovens use a cooling fan to protect the electronics. If the bearings fail, it makes a loud whirring or grinding sound. This is distinct from the convection fan inside the oven. We replace the noisy cooling fan to prevent the oven from overheating.
Bosch Appliance FAQs
What does the E15 error mean on a Bosch dishwasher?
E15 indicates a leak in the base pan. The AquaStop system has triggered. We must locate the leak (often the sump seal or water inlet) and remove the water to reset the safety switch.
Why is my Bosch dishwasher not drying plastics?
Bosch uses condensation drying, which relies on the heat of the final rinse. Plastics do not hold heat well and often stay wet. Using rinse aid is mandatory for these machines. If everything is wet, the heating pump (integrated into the motor) may have failed.
Miele Appliance FAQs
What does the Waterproof System (F70) error mean?
Similar to Bosch, Miele has a sealed base pan with a float switch. F70 means water has leaked into this pan. Miele appliances are complex, and the leak could be from the circulation pump, the sump, or a hose. We perform a detailed leak search to protect the machine’s electronics.
Why is my Miele TwinDos washer not dispensing?
If the TwinDos system is idle for too long, the detergent dries in the tubes. We perform a specialized flush of the lines. Miele washers require specific maintenance to keep the automatic dispensing system flowing.
Serving Malden, MA
Appliance Repair Pros is proud to serve the entire Malden community. From the residential streets near Fellsmere Park to the busy commercial districts, we are your local neighbors. We are familiar with the specific needs of Malden homes, from historic properties with tight laundry closets to modern condos with integrated kitchens.
Zip Codes We Service:
02148
We hope this FAQ has provided some clarity on your appliance issues. While these answers offer guidance, most modern appliance repairs require professional tools and expertise to perform safely and correctly. Do not let a broken appliance disrupt your life any longer.
Contact us today for assistance.
